I just had a chat with a Dutch teacher to discuss the materials that I will present to a team of European teachers at a workshop for the Virtex4all project in Estonia in June 2010. The aim is to give them some ideas that they can pass on to their students about cultural differences. During the briefing conversation, she mentioned that it’s not so much about a list of do’s and don’ts but about awareness of cultural differences. I agree but think it’s more than that. It’s about awareness of our own culture and identity and understanding that we use these (subjective) norms to evaluate a situation and decide what to do next
how often does someone look up the why of their own way of doing things before they travel for business or pleasure?
Being aware of your culture is key to understanding the other
Cultural self awareness sounds psychological, which may put some people off. This is unfortunate, because even basic business, sales, good management and governance is all about psychology. Social psychology deals with the behaviour of people in social situations. By default, management (be it in business, governmental, non-governmental sector) concerns dealing with people; i.e., social situations. It pays to know your psychology.
As much as wed like to view ourselves as superior intelligent beings, we are only human and with that come certain behavioural and cognitive traits. For example, we learn how to do certain things (like eating with knife and fork) and take that with us on journeys. We may learn to eat different things in different ways, but, on average, we have a preference to which we stick. I once asked my Chinese students how they eat (with chopsticks) and what they eat (Chinese food). To the question Do you eat European food?, the answer was yes, but with chopsticks. It had not occurred to me that the tool is separate from the substance. It’s a nice example that indicates that our reality is seen through cultural lenses that are part of our identity, but with which we also evaluate someone else.